DELIVERY & RETURNS

delivery

• please refer to the specific product page for shipping time estimates.

• we aim to deliver your order as quickly as possible, but all shipping times are approximate and not guaranteed.

• we recommend shipping items to a permanent address to ensure successful delivery.

• all orders are sent tracked.

• we are not liable for unsuccessful deliveries returned to us.

returns and exchanges

• if there is a defect or an issue with your order, or if it is not what you expected, please follow the instructions in our returns portal to arrange a return or exchange.

• for all orders, the portal will remain active for 14 days after your order is delivered. once you initiate the return, you will have 7 days to use the provided return slip.

• for orders made between 28/11/2024 and 25/12/2024, we offer an extended returns period:

  • the portal will remain active for 30 days after your order is delivered. once you initiate the return, you will have 7 days to use the provided return slip.

sale items

• sale items are final and cannot be returned or refunded, but may be exchanged.

important guidelines for returns

• items must be returned in their original packaging and unworn, or the return will not be accepted.

• initial shipping costs for returns or missed deliveries are non-refundable.

• we are not responsible for loss or damage during return shipment.

• items damaged during transit will be sent back to you.

customs and duties

• local customs taxes or duties are non-refundable.

• for refunds, we recommend claiming your tax refund with local authorities.

order changes and cancellations

• once an order has been placed, we are unable to cancel or make changes, as orders are processed immediately.

• for further assistance, please contact customerservice@picante.shop.

 

duties and taxes

orders within the eu and brexit

• orders shipped to eu countries are sent on a DDU (delivery duty unpaid) basis.

• any fees required to release your order from customs must be paid by you.

• you will receive the customs invoice via post or email from the carrier.

• duties and taxes are determined by local customs authorities and must be paid by the customer.

• if these fees are refused, picante reserves the right to deduct return shipping costs from your refund. 

international orders

• international orders may be subject to duties and taxes, calculated by local customs authorities.

• these fees are the customer’s responsibility.

• if refused, picante reserves the right to deduct return shipping costs from the refund amount.